Refund policy

How refunds work for Segua.ai subscriptions and extra hours.

30 day money back window

You can request a full refund of your most recent payment within 30 days of the order date.
Refunds cover the plan you paid for, including extra hours charged in that same period, provided the conditions below are met.

A refund is granted when the account shows no consumption: no meeting minutes recorded, imported or transcribed, and no documents, requirements, plans or assessments generated in the paid period.
We check this against the usage record kept for your account. That record is the proof for both sides, and you can see the same figures on your Subscription page at any time.
If some minutes or generated outputs have been used, the paid period has been consumed in part and is not refundable, but you can cancel at any time so you are not charged again.

Refunds are handled by our payment provider, Stripe, which processes all orders and, where compliance handling applies, acts as the merchant for the transaction.
Write to us at support@segua.ai and we will process the request with the payment provider.
Approved refunds are returned to the original payment method, usually within five to ten working days.

You can cancel your plan at any time from the Subscription page. Cancelling stops the next payment and keeps your access and remaining minutes until the end of the period you already paid for.
Cancelling on its own is not a refund request. If you also want your last payment back, ask within the 30 day window and under the conditions above.